TPBank has become the first bank in Vietnam to receive the prestigious International Customer Experience Standard 2019 (ICXS2019) certificate from BSI, achieving the highest 'International Excellence' rating. This recognition highlights the bank's successful comprehensive transformation and customer-centric operational approach.
TPBank has become the first Vietnamese bank to achieve the ICXS2019 international customer experience certification with a high score of 93.63%, reflecting its comprehensive efforts in optimizing customer service. This achievement underscores TPBank's commitment to customer-centric operations and future technology investments to enhance user experience.
Information provided for educational purposes only. Past performance does not guarantee future results. Data sourced from public Vietnamese market feeds.